Downtime is expensive.

Waiting several days for parts is even more expensive.

Recently, one of our technicians responded to a service call on a Balemaster auto-tie baler after a small motor fire created several electrical issues.

During troubleshooting, the technician identified multiple repair items, including a failed bale counter.

Because our service truck carried the replacement component, the repair was completed immediately.

The customer avoided:

• Additional downtime
• Waiting for parts
• Scheduling another service visit
• Paying for a second trip

Prepared Technicians Create Better Results

Every service call is different.

That is why our technicians carry commonly used components and replacement parts whenever possible.

Being prepared often means:

• Faster repairs
• Lower customer costs
• Less downtime
• Better service experience

More Than Just Repairing Equipment

At Black River Trading, we focus on helping customers stay productive.

That means:

• Diagnosing problems correctly
• Carrying practical service inventory
• Providing preventative maintenance
• Supporting operators
• Supporting maintenance teams

Getting equipment running is important.

Keeping customers productive is even more important.

Final Thought

The best service call is the one that ends with production restarting before the technician leaves the facility.

That's what we strive to deliver every day.